Getting Subscribers up and Running Doesn’t Have to Be Painful
Your first task is to get new subscribers set-up quickly and without a hitch. Of course, the less it costs to make that happen, the better. We can help you do both.
Our solutions make it easy to activate, confirm, and support new broadband devices and services—all without rolling a truck. Remote access lets you set up and configure subscriber equipment and services quickly. If customers want to upgrade or add new features, you can do it—and bill for it—immediately. Plus, it makes mass firmware updates much easier, since you can transition millions of homes at once, without downtime.
As an added bonus, you can also use your customer support channel to up sell subscribers with targeted offers. Because you’ll have a clear view of each subscriber’s service history and preferences, you’ll know when it’s a good time to suggest additional products or services that are just right for them.
We make it easy for you to deliver multi-play service without high-cost, high-touch management. And if you satisfy customers from day one, you’ll safeguard your wallet share at the same time.
Here’s What The Solution Can Help You Do:
- Achieve Zero-Touch Activation with our do-it-yourself self-activation process. It’s quick and convenient for subscribers and requires almost no labor or cost for you.
- Seamlessly configure and support several broadband devices and capabilities without rolling truck.
- Deliver multi-play service without high-cost, high-touch management.
- Provide consistent service to all customers, using automated processes.
- Slash operating costs by avoiding site visits and reducing service calls.
- Make customer acquisition more affordable.
- Increase ARPU by introducing new products and services that are cost-effective to deliver.
Get With The Program:
Your customers are clamoring for advanced services like home networking HSD, VoIP, and IPTV, but industry standards are changing so fast, it’s hard to keep up. Our Interoperability Program guides you through the maze of standards and customer premise equipment (CPE) options, so you can provide the best service for your subscribers.
Gain insight on important topics including:
- TR-069 compliance testing
- Interoperability testing between equipment manufacturers and operational support/ management systems vendors
- LAN and WAN interop testing for automatic install and configuration of CPEs
- Use cases that are customized for each broadband provider
- Boundary, capacity, workflow and performance testing
- Best practices for deploying out-of-the-box, pre-integrated solutions
As an interop alliance partner, you’ll work closely with our architects and tap into our contributions to the standards community. You’ll also have access to customer facing demos and other marketing tools.
Become an interop alliance partner