Run Subscriber Services Like a Well-oiled Machine
Keeping subscribers connected and satisfied is critical for your business, but it’s also really important to spend less time and money doing it. We’ll help you look after subscribers without rolling a truck or spending time on the phone with them. And that means big savings for you.
Using an innovative web-based client, you can give subscribers all sorts of useful tools, right on their desktop. It automatically troubleshoots and repairs problems, and offers “1-click fixes” so customers don’t have to call for tech support.
An online portal with content like FAQs, tutorials, and a powerful search engine helps subscribers, as well as technicians, get answers and resolve issues fast. Users can also choose how they want to receive the info—“tell me”, “show me”, and “just do it for me”.
We also make it easy for you to communicate info like planned maintenance or a bill that’s due, or to do things like activate new services and deploy firmware updates with minimal effort.
Our solution combines powerful chat and remote control tools with diagnostics data so your support engineers know what’s going on when they engage with a subscriber. No other company offers this mix of capabilities in one solution.
Interact With Subscribers Using Three Integrated Components:
- Web-based multi-session chat lets agents assist up to four end users at a time—a valuable productivity multiplier for high-volume help desks.
- Web-based remote control gives support staff virtual control of the subscriber’s system so they can quickly find and fix the problem without sending a field technician.
- Advanced diagnostics and remediation tools: give support staff real-time decision making data so they can quickly diagnose the issue. This big step forward in remote remediation is what allows the help desk to be so effective.
These powerful capabilities will help you reduce call-handling times, increase first-call resolution rates and improve quality of service. And this means more efficiency and less expense for your business as a whole.
We’ll Make It Easy for You to Manage Subscribers:
- Cut service costs by increasing first-call resolution and trimming average call handling time.
- Give subscribers “1-click fixes” to help themselves and free up your help desk.
- Boost subscriber satisfaction through speedy tech support.
- Eliminate costly one-on-one support and turn your agents into multi-taskers.
- Integrate smoothly with popular call-tracking software.