Doesn’t It Feel Great to Be Self-sufficient?
Isn’t it a drag to have to depend on someone else to fix something? Wouldn’t it be cool if your customers could easily and quickly fix common technical problems before they call your help desk? It’s not just a fantasy.
With Self-Service, your customers get support-related messages and “1-click fixes” to things like configuring a printer or adjusting email settings without tying up the help desk. Things like user guides, tutorials, and “tell me” or “show me” examples are personalized based on each user’s system, so it’s always relevant and helpful.
If the problems get a little more complex, the Assisted Service channel is a click away, with a help desk technician ready to quickly diagnose and correct the situation. So, give your customers the ability to be self-sufficient. They’ll be happier (and so will your help desk).
Here’s What Self-Service Does for Your Business:
- Helps customers fix their own problems and get back to work quickly.
- Reduces the burden on your help desk.
- Offers personalized support that ensures end users get what they need, like text-based content, tutorials, and 1-click fixes with “tell me” or “show me” options.
- Empowers customers to safely fix problems with the click of a mouse instead of asking them to follow a step-by-step “how-to” document.
- Seamlessly transfers problem data to Assisted Service when more support is required.
- Keep tabs on every transaction, even self-service issues, so you can track how self-service is making an impact.