Josh Pickus – President and Chief Executive Officer

Mr. Pickus joined SupportSoft as President and Chief Executive Officer and a member of the Board in April 2006. Mr. Pickus served as senior vice president and general manger of the Clarity Division of Computer Associates, an IT management software company, from August 2005 until April 2006. From November 1999 until August 2005, Mr. Pickus served in a number of executive positions at Niku Corporation, an IT governance software company, including president and chief executive officer from November 2002 until August 2005, chief financial officer, from April 2001 to October 2002, and president of vertical markets from November 1999 to March 2001. Mr. Pickus also serves on the Board of DemandTec, Inc., an on-demand software company focused on price optimization for retailers and consumer packaged goods companies. Mr. Pickus holds a Bachelor of Arts from Princeton University and a Juris Doctor from University of Chicago School of Law.

Shelly Schaffer – Executive Vice President, Chief Financial Officer

Ms. Schaffer joined SupportSoft in February of 2008 and serves as Executive Vice President, Chief Financial Officer. Ms. Schaffer joined SupportSoft from Yahoo! Inc where she served as vice president, corporate operations finance from January 2007 until February 2008. Prior to that Ms. Schaffer worked as an executive at Mercury Interactive in a number of finance roles of increasing responsibility from September 2003 to December 2006 during which period it was acquired by Hewlett Packard. These roles included vice president of strategic finance and treasury and vice president of financial planning and analysis. Previously, Ms. Schaffer held senior finance roles spanning over a decade with The Coca Cola Company, Nestle Beverage Company, and Cosine Communications. Ms. Schaffer graduated from the University of South Florida earning an MBA and received a Bachelors of Science in Mathematics and Economics from Florida Southern College.

Anthony Rodio – Executive Vice President, Chief Operating Officer - CSG

Anthony Rodio joined SupportSoft from SideStep, where he was the vice president of product management. Prior to SideStep, Mr. Rodio was vice president of marketing at StubHub.com, a fast-growing consumer online marketplace for event tickets. Mr. Rodio has also held senior positions at Microsoft, where he was responsible for MSN consumer marketing, and at Amazon.com, where he was general manager for the company's zShops and the Computer Store, following brand management experience at Procter & Gamble. Mr. Rodio holds a B.S.B.A. from University of Oregon, an M.S. in Economics from Portland State University and an M.B.A. from Washington University.

Richard Mandeberg – Executive Vice President, Chief Revenue Officer

Mr. Mandeberg joined SupportSoft in January 2007 and serves as Executive Vice President, General Manager, Consumer. He has worked with both early stage start-up companies, and larger public companies to bring consumer products and online services to market, build brands, and develop strategic partnerships to accelerate revenue. Prior to joining SupportSoft, Mr. Mandeberg was executive director of market development of Seagate's Branded Consumer business. He joined Seagate through the acquisition of Mirra, where he served as CEO. Mr. Mandeberg holds a B.A from the University of Michigan.

Michael Sayer – Executive Vice President, General Manager Enterprise

Mr. Sayer joined SupportSoft in May 2006. He was previously with Computer Associates, where he led worldwide sales for its IT Governance solution. Prior to Computer Associates, Mr. Sayer led worldwide sales for Niku, which was acquired by Computer Associates in 2005. Mr. Sayer's experience includes establishing the direct sales organization and indirect channels for Remedy Corporation in EMEA. Mr. Sayer has also led sales organizations for several other software companies and served as the chief executive of a venture capital-backed customer relationship management company. Mr. Sayer holds a B.S. in Industrial Engineering from the University of Herfordshire in the U.K.

Kevin C. (Casey) Eichler - Chairman of the Board

Mr. Eichler has served as a member of the Board since February 2003 and became Chairman of the Board in May 2006. Since January 2008, Mr. Eichler has served as chief financial officer of Credence Systems Corporation, a provider of test solutions for the semiconductor industry. From March 2006 until December 2007, Mr. Eichler served as executive vice president of operations and chief financial officer of MarketTools, Inc, an online marketing research company. From May 1998 until February 2006, Mr. Eichler served as vice president, chief financial officer and treasurer of MIPS Technologies, Inc., a provider of processor architectures and cores for digital consumer and business applications. Mr. Eichler also serves on the board of directors of Ultra Clean Holdings, Inc., a developer and supplier of subsystems for the semiconductor capital equipment industry, and Magma Design Automation, Inc., a provider of electronic design automation software and design services. Mr. Eichler holds a B.S. in accounting from St. John's University.

Shawn Farshchi - Director

Mr. Farshchi has served as a member of the Board since February 2007. Since December 2006, Mr. Farshchi has served as Chief Operating Officer of Coremetrics Inc., an on demand web analytics application solution provider. From January 2003 until December 2006, Mr. Farshchi served as Chief Information Officer and Vice President of Technical Operations at WebEx Communications, Inc., a multimedia collaboration service company. From January 2002 until December 2002, Mr. Farshchi served as Regional Vice President of Managed Services at Oracle Corporation, a database and enterprise application software company. Mr. Farshchi holds a B.S. degree in Electrical Engineering from California State University San Francisco.

J. Martin O'Malley - Director

Mr. O’Malley has served as a member of the Board since April 2006. Since July 2005, Mr. O'Malley has served as a Managing Director with WTAS, LLC, a tax and financial advisory firm. From January 2005 until July 2005, Mr. O'Malley served as a Managing Director with Alvarez and Marsal, a tax and financial advisory firm. From June 2002 until December 2004, Mr. O'Malley served as a Partner with PricewaterhouseCoopers, an accounting firm. From September 1992 until June 2002, Mr. O'Malley served as a Partner with Arthur Andersen, an accounting firm. Mr. O'Malley holds a B.S./B.A. degree from Georgetown University.

Josh Pickus - President and Chief Executive Officer

(see above for bio)

Jim Stephens - Director

Mr. Stephens has served as a member of the Board since October 2006. From February 1990 until November 2005, Mr. Stephens was employed in various positions by Adobe Systems Inc., a software company, most recently as Senior Vice President of Worldwide Sales and Field Operations. Mr. Stephens holds a B.B.A. from Southern Methodist University.

James Thanos - Director

Mr. Thanos has served as a member of the Board since February 2003. Since June 2002, Mr. Thanos has served on the boards of and provided consulting services to a variety of companies. From June 2000 to June 2002, Mr. Thanos served as Executive Vice President and General Manager, Worldwide Field Operations of BroadVision, Inc., an enterprise software company. Mr. Thanos also serves on the Boards of Directors of ClickSoftware, Inc., a provider of service optimization solutions; Corticon, a business rules management provider; and Selectica, a sales configuration, pricing and quotation and contract management solutions provider. Mr. Thanos holds a B.A. in behavioral sciences from The Johns Hopkins University.

Committee Composition & Charters

Below is a summary of our committee structure and membership information. To read the Committee’s Charter, click on the committee name in the chart below.

Corporate Governance Guidelines

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Code of Ethics

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Whistleblower Policy

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