Press Releases

The press releases contained on SupportSoft's website are for historical information purposes only. Information contained within the releases was believed to be accurate at the time of issue and in certain cases contained forward-looking statements.  We are under no duty to update any information or statements contained in these releases or to conform any forward-looking statements to actual results.

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2002 Archives

Dec 17, 2002
SupportSoft Awarded 2002 "Product of the Year" By Customer Inter@ction Solutions® Magazine

Dec 3, 2002
SupportSoft Introduces Automated Installation Software for Home Networking

Nov 12, 2002
Online Banking Popularity May Still Leave Customers Standing In Line

Nov 11, 2002
SupportSoft Joins Internet Home Alliance

Nov 5, 2002
Employee Turnover Creates Corporate Memory Loss

Oct 29, 2002
Sixth Patent Granted for SupportSoft's Award-Winning Technology

Oct 28, 2002
SupportSoft Named One of Silicon Valley's "Rising Stars" by Deloitte & Touche "Fast 50" Program

Oct 22, 2002
Cisco Systems Honors SupportSoft with its Growing with Technology Award

Oct 16, 2002
SupportSoft Achieves Profitability with Breakthrough Results for Third Quarter 2002

Oct 8, 2002
Comcast Selects Supportsoft's New Smartaccess™ Installation Solution

Oct 7, 2002
SupportSoft Recognizes National Customer Service Week

Oct 7, 2002
SupportSoft Announces Date of Third Quarter 2002 Earnings Release and Conference Call

Oct 1, 2002
SSPA Presents STAR Award To SupportSoft for Software Innovation

Sep 24, 2002
Businesses Balk at Hidden Costs of Mobile Devices, According to SupportSoft

Sep 9, 2002
Charter Communications Launches Online Customer Service Powered by SupportSoft

Aug 19, 2002
Demand for Automated Service and Support Solutions on the Rise, Despite Cautious Information Technology Spending

Aug 12, 2002
Steve Furney-Howe Joins SupportSoft as Vice President of Global Channels and International Sales

Aug 6, 2002
Supportsoft Extends Leadership in Support Automation with Three New Products

Jul 29, 2002
SupportSoft Introduces New Infrastructure Problem Management Software

Jul 24, 2002
Media Advisory: Service and Support Trends in Review at SupportSoft Executive Consortium July 29 - 31

Jul 23, 2002
SupportSoft Introduces Knowledge Automation Software

Jul 17, 2002
SupportSoft Delivers Record Results With Fourth Consecutive Quarter of Growth

Jul 9, 2002
Poor Asset Tracking Makes for Poor Business Economics, Accounting for up to 10% of Information Technology Costs

Jul 9, 2002
SupportSoft Announces Second Quarter 2002 Earnings Release and Conference Call Date

Jul 1, 2002
SupportSoft Extends Japanese Market Presence with CTC Resale Agreement

Jul 1, 2002
SupportSoft, Inc. Ranked in Top 10% of Fastest Growing Public Companies in The Bay Area by San Francisco Business Times

Jun 24, 2002
Siebel Systems Chooses Supportsoft for its Mobile Support Solution

Jun 19, 2002
Supportsoft Appoints Dick Williams to Board of Directors

Jun 18, 2002
SupportSoft and CXO Media to Host Support Automation "Best Practices" Breakfast

Jun 12, 2002
SupportSoft's Resolution Suite Certified ca smart™ with Computer Associates' Unicenter Serviceplus Service Desk

Jun 5, 2002
Radha Basu to Keynote Enterprise Outlook 2002: June 5, 2002

May 20, 2002
SupportSoft Expands its Channel Presence with ACS

May 13, 2002
ADP Dealer Services Turbocharges Automotive Retail Management with Supportsoft Software

May 6, 2002
Viruses Strike at Corporate Bank Accounts

Apr 18, 2002
Siebel Systems Selects Supportsoft to Bring Powerful Support Automation Solution to Market

Apr 17, 2002
SupportSoft Reports First Quarter 2002 Results

Apr 10, 2002
NEC Corporation Agrees to License Supportsoft Support Automation Software

Apr 2, 2002
SupportSoft Increases International Reach in Japan

Mar 28, 2002
Support.com To Become SupportSoft, Inc.

Mar 13, 2002
Advanced Support Offered to PC Users With Support.com

Mar 4, 2002
Support.com Introduces Web-based, Automated Customer Service Software

Feb 20, 2002
Leading Broadband Service Providers Turn to Support.com to Optimize Subscriber Service

Feb 12, 2002
Support.com Brings Customer Answers to Life With Viewletbuilder

Jan 30, 2002
Previo and Support.com Settle Lawsuit

Jan 30, 2002
BroadJump and Support.com Announce SBC Communications' Deployment of the Broadband Resolution Suite

Jan 24, 2002
Support.com's Resolution Suite Wins Customer Inter@ction Solutions Product Of The Year

Jan 22, 2002
Support.com Reports Strong Results For Fourth Quarter and Full Year 2001

Jan 16, 2002
Support.com Introduces Support Automation to Thailand Via Partnership With Computer Union

Jan 14, 2002
BellSouth Launches BellSouth® FastAccess® Internet Service Support Site Powered by Support.com

Jan 10, 2002
Charter Communications Speeds Customer Service With SupportSoft and Broadjump