Scientific Atlanta
Scientific-Atlanta's SciCare Broadband Services is a professional services organization that provides value added, consultative services, along with a wide variety of powerful management tools to help cable operators launch networks and services and deliver the latest broadband technologies and techniques. SciCare continually evolves its services, based on its customers' business models, providing the expertise, experience and manpower to help operators do complex jobs better and faster.
Together with SupportSoft, the companies have partnered to develop the Service Automation Suite for Video, a unique opportunity for cable providers to reduce costs and provide better service to their customers. The joint-solution provides customer service representatives, field, and network support personnel with unparalleled insight into the customer's video environment and can solve problems more effectively and efficiently with personalized diagnosis based on billing, network and set top box conditions. With this information, automated and dynamically scripted resolutions are provided, resulting in lower call volume and fewer truck rolls.
As a result, cable operators are extended a highly scalable and cost-efficient way to tackle the challenge of supporting digital video customers while maximizing the effectiveness of the customer service representative and simultaneously minimizing the use of more expensive resources, like truck rolls. The end result is accelerated business growth, reduced operational costs and improved user satisfaction. For more information, visit www.scientificatlanta.com.