ServiceGateway

Remotely Configure and Manage Home Networks — Simply and Automatically

With SupportSoft ServiceGateway™ digital service providers can configure, manage and support triple play devices such as residential gateways, VoIP analog terminal adapters and IPTV set-top boxes. Remote management of these devices is a critical requirement for service providers to roll-out triple play services in a cost-effective and scalable manner. ServiceGateway is part of a complete support infrastructure which allows intuitive installation and rapid resolution of problems such as device connectivity and quality of service.

ServiceGateway White Paper

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"SupportSoft ServiceGateway will allow Net Lynk to add even greater value to the products we provide to service providers, by assisting them to add new broadband customers easier than ever before while controlling their support costs. High broadband growth rates in the U.K. have increased service provider competition. ServiceGateway can help broadband subscribers get off to a positive start with their new service provider beginning at the time they install their high speed connection, helping create customer loyalty that can drive the sale of future services."

—Net Lynk

Hardware Agnostic

ServiceGateway has been verified to interface with the leading hardware vendors in the industry. SupportSoft works with these vendors to ensure continued interoperability as new services and capabilities are deployed. These relationships allow service providers to avoid hardware lock-in, while introducing market-differentiated offerings.

Proven Customer Experience

SupportSoft has helped service providers remotely manage hardware devices for over 5 years. Remote CPE management began in the cable industry using DOCSIS standards. This experience translates into enabling best practice management processes for service providers - both cable and DSL. SupportSoft has tested dozens of home network devices and continues to do so daily. As a result, service providers can be confident that ServiceGateway has the ability to manage their device of choice.

Standards-Based for Easy Interoperability

ServiceGateway is an open, independent platform that supports the DSL Forum TR-069 CPE WAN Management Protocol for communicating with residential gateways. The software is also extensible to support proprietary interfaces for managing legacy devices that are not TR-069 compliant. Industry standard Web services are used to provide seamless northbound integration to operations support systems (OSS) and billing support systems (BSS). This standards-based approach reduces operator costs in deploying their chosen solution.