Accelerator

Reduce Problem Resolution Time and Increase User Satisfaction

SupportSoft Accelerator significantly reduces your problem resolution time and improves user satisfaction. With your call tracking system serving as a single system of record, SupportSoft's Advanced Analyst tools and Automated Solutions increase help desk productivity and effectiveness in analyst-assisted calls, as well as improves user satisfaction.

Fast. Efficient. Streamlined.

• Increase first contact resolution rates
• Minimize desk-side visits with immediate diagnostics and resolutions
• Improve user satisfaction with fast, effective, automated solutions
• Expand scope of problems resolved by Level 1 analysts

Improve Analyst Productivity and Experience

• Faster resolution of problems by automatically gathering diagnostic data from users machine
• Powerful tools to resolve more problems on the first call

Improve User Productivity and Experience

• Eliminate the need for frustrating technical questions
• Enable the user to increase productivity, submit incidents for 'help later,' and always maintain control of experience