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Broadband

Achieve Browser Based Triple Play Activation

One of the biggest hurdles to profitability for broadband service providers is installation costs, which must be recouped before profit can be realized. SupportSoft software provides digital service providers with capabilities to automatically determine if a subscriber's computing system qualifies for a broadband service and, if so, enables customer self-installation of high-speed data, VoIP or IPTV services. SupportSoft's solution for subscriber installation guides subscribers through the installation process, helping ensure that the services are installed quickly and accurately. SupportSoft's solution for zero touch installation enables the whole process to be carried out automatically - true plug and play.

Accelerate the rollout of triple play services through:

• Use of sophisticated graphics and interactive media to translate complex tasks, such as cabling and filter installation, into easy-to-follow procedures
• Intelligent troubleshooting which can identify problems and their most likely resolution, reducing calls for customer service at time of installation
• Web-based delivery that can eliminate the need to release and maintain expensive installation CDs
• Zero touch activation of broadband services