Broadband
Make Customer Support a Revenue Center
While there are plenty of call centers and related services providing consumer support, support.com's CTSS is a unique new approach to delivering world-class service -- one that integrates award-winning technology with the white glove treatment and proven expertise of a Solutions Engineer.
Through our on-demand, web-delivered, support solution we provide "Instant Technology Relief"™ for your customers. We'll turn technology pain into customer delight -- helping you to generate new service revenue, control support costs and deliver a satisfying consumer experience.
CTSS offers a full suite of solutions:
Client Programs
support.com offers a variety of client programs which allow our partners the most flexibility based on their business needs:
Referral and Affiliate Programs
Referral and Affiliate programs help client partners generate revenue from their existing call center activity, web site traffic, software systems or offline community constituents. Consumers are directed to the support.com services and accumulated revenues are shared with the delivery client accordingly. Monthly reporting and regularly scheduled business review meetings ensure the desired results are achieved.
Integrated Services Programs
The CTSS Integrated Services Programs generate client revenue in a similar model but serves to expand the client service set with a more tightly integrated service set. These programs may feature white labeled or co-branded web properties, joint marketing activities, targeted consumer acquisition promotions and custom services developed to meet client product or service