Self-Healing
Proactive Support for Problem Avoidance
By facilitating automated repair, SupportSoft helps our customers address many common end-user complaints such as "email isn't working" or "Web pages are slow." As a result, end-users are less frustrated and more productive, whether it's an employee trying to access his company's VPN or a broadband subscriber trying to connect to her service provider's network. Moreover, self-healing can sharply reduce the corporate time and expense associated with end-user assisted service.
SupportSoft pioneered self-healing software and continues to innovate with solutions that can automatically resolve end-user problems in real time and, if a problem can't be remedied through proactive measures, it can quickly escalate the issue to the best available support channel for handling.
SupportSoft proactive solutions can:
- Preempt costly problems before they occur
- Provide automated resolutions for top call drivers
- Permit continuous service improvements based on usage
- Reduce end-user calls through problem avoidance
- Quickly escalate issues that can't be self-healed to other support channels
- Eliminate vulnerable endpoints through targeted software updates
"After integrating SupportSoft's service automation technology into our smart support solutions, we are now able to prevent support calls before they occur and provide automated support resolution before the customer is even aware there is a problem."
—ADP Dealer Services
Make Problems Invisible
SupportSoft self-healing solutions provide for proactive error detection and automated repair that can reduce support costs and boost end-user satisfaction. No longer do end-users have to resort to the telephone as their first choice to solve a technical problem. With SupportSoft self-healing solutions, the problem can often be solved before the end-user even knows it exists.