Verifier

Measure Technician Performance through Real-Time Verification

Verifier from SupportSoft allows management to easily monitor the performance of an individual or a group of technicians on a per installation or repair basis. This level of insight can help you quantify performance and improve processes more quickly.

SupportSoft Verifier provides automated, quality operational information which enables service providers to:

• Quantify technician install quality
• Improve management visibility
• Minimize problems after installation

Improve Customer Experience

• Reduce installation-related subscriber frustration and churn
• Improve ability to sell subscribers value-added services
• Increase customer satisfaction and loyalty

Improve Technician Performance

• Improve installation success rate
• Reduce the number of truck rolls
• Allow technicians to monitor their own performance targets leading to increased compensation
• Provide valuable training in recognized problem areas

Only through automation and information sharing can broadband service providers fulfill subscriber expectations and optimize technician performance.